An iconic wedding venue in Bournemouth

Held our wedding reception at the Cumberland. Cannot thank Lisa Dowdall-Sousa and all the staff enough. Everything was perfect. Nothing was too much trouble. Fantastic day had by all

October 11th 2024 The Cumberland hotel and all the staff in it helped us celebrate our special day. The hotel is clean, beautiful and has the wow factor as soon as you enter. It is refreshing to see that every member of the team you interact with is smartly dressed and most importantly smiling! Everyone is polite and more than willing to help to ensure anyone who visits to the hotel has a great experience We booked The Cumberland for our reception and the effort that the staff put in was flawless. Lisa Dowdall-Sousa was fantastic to deal with and we took comfort in knowing that our wishes would be tended to without hesitation. Lisa kept in regular contact and on the day of the wedding had everything running smoothly. She orchestrated the preparation of the main room, the wedding signs and the arrival of our guests and checked in with us throughout the day to ensure that everything was perfect. The restaurant manager Inacio was very attentive, polite and his actions shown how passionate he was about ensuring our day was perfect. He attended to us with our menu tasting and within that interaction my wife and I requested for him to attend our day as we knew he would maintain perfection. It is clear that he takes pride and passion within his role and we couldn't thank him enough. The hotel manager ( apologises I forget his name) was polite and equally helped ensure our special day went perfectly. The waiting staff were well trained professionals who made sure the wedding breakfast went smoothly and the kitchen staff prepared one of the best meals I have ever had ! The food is award winning and every single guest mentioned how fantastic and tastey the food was ! The Cumberland was able to provide alternative options for guests with dietary requirements with no hesitation and the evening buffet was equally as impressive! The evening / night team maintained the professionalism and attentiveness and assisted in ensuring our wedding decorations were packed away and kept in a safe place until morning. The honeymoon suit was beautiful, the room was well maintained and had a great view from the balcony. I could continue to write all day about how fantastic The Cumberland is and how everyone involved made our day so perfect. Without hesitation I would recommend everyone I know to use The Cumberland for any occasion they may have. Thank you all so much again.

The Ballards

With only 9 weeks until our wedding, we learnt that our venue was closing. Slight panic set in. A few phone calls later we had an appointment, for the next day, to meet Edward, as they had our weekend free and could accommodate our special day from start to finish. Following that meeting, we signed the paperwork, paid the deposit and breathed a huge sigh of relief, in the realisation that we had been very lucky. Several meetings to sort out all the little details and arrange room bookings for the weekend followed. We were left feeling, that actually, our day, in some repects, could tun out to be even better than at the previous venue. Next came a menu tasting. Due to time scales, we had chosen our menu and issued it to our guests for selection. Wow, we were not disappointed. There was nothing to fault, which for us is no mean feat. It was a wonderful evening. The staff were very attentive and polite, not just to us, but the whole ethos in the restaurant was as it should be. We left feeling full and secure in the knowledge that it was all going to be great. To cut, what could be a very long story short, the day was a massive success. The ceremony was commented on by several guests. The day flowed as planned, the food was wonderful. Our planner Edward, who was overseeing his first solo wedding, was in the wings the whole time, making sure all went according to plan. Anything that was needed was arranged. We didn't have to worry about a thing and we had an absolutely amazing weekend. We would like to thank Edward, Zack, Inacio and the their teams for everything.