The CumberlandJob Position: Experienced Full Time Reservationist Required | The Cumberland Hotel In Bournemouth

Hotel, Bar, Dining. Call +44 (0)1202 290722

Awarded a coveted AA Food Rosette for our high quality food & service Bournemouth's highest rated 3* hotel as voted by AA

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Job Position: Experienced Full Time Reservationist Required

Job Position: Experienced Full Time Reservationist Required


Oceana Hotels are looking for a professional and experienced sales/reservation person to fill an integral role within our sales team.


Oceana Hotels operate three of the highest rated three star hotels in Bournemouth and a further property in Torquay.

Our Bournemouth resort: We are a successful 240+ bedroom resort right in the heart of Bournemouth. We have 3 restaurants, 1 brasserie, 3 bars, 3 swimming pools, a leisure complex, a luxury day spa and several function suites.


Our reservations team who are based on site in central Bournemouth are responsible for all inward enquiries, bedroom sales, managing inbound web reservations and assisting the reception and sales teams. Knowledge of hospitality software Hotel Prefect (V5) is preferred although previous use of similar software is acceptable.


Potential candidates MUST be experienced in a similar position, have excellent written and spoken English, exceptional telephone manor as well as face to face customer service understanding.


Preferred attributes: Dynamic, organised, self-motivated and passionate about sales.


Contract Type: Permanent | Minimum of 45 hours per week (inclusive of evening and weekends)

What we offer:

  • Industrious yet fun working atmosphere
  • A competitive salary
  • Excellent opportunities for career progression
  • Full training
  • Uniform
  • Complimentary meals
  • Discounted rates for friends and family
  • 20% staff discount in Oceana day spa

What the job entails:

  • Answering internal and external calls
  • Taking reservations
  • Inputting bookings into the systems (Hotel Perfect)
  • Taking/processing payments for various aspects of the business
  • Up-selling our facilities
  • Monitoring availability
  • Preparing and checking reports
  • Dealing with enquiries, special requests and complaints
  • Closely cooperating with reception teams
  • Assisting the sales department


Please send a relevant CV to

N.B. Please DO NOT apply if you do not have relevant experience or a passionate, professional attitude to a hospitality sales role.


For more information please contact us or call us on
+44 (0)1202 298 350.


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